House Bill No. 6958 also known as Food and Grocery Delivery Services Protection Act is being pushed to penalize customers who cancel confirmed orders for food or grocery deliveries when the items have already been paid for by or are in the possession of the rider.
The bill also states that violators of the said law will be fined P100,000 and will be imprisoned for six years, aside from being forced to reimburse riders for their expenses and paying the service provides twice the fee of the original order or transaction, the bill also seeks protection for the riders from getting shamed or humiliated on any platforms.
However, there are a few exemptions stated in the bill: When the customer uses a credit card and the payment shall be credited to the service provider even in the event of a cancellation; when the customer remits to the service provider a pre-condition payment for the cancellation of the order; or when the delivery of items was delayed for at least an hour from the estimated time of arrival and the delay was not caused by the fault or negligence of the rider. To view the entire document, click here.
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